Customer Service Via Phone and Email
From Training
Contents |
Description
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Objectives
Participants will:
- Manage the customer's initial contact
- Address the customer's issues
- Close communications with the customer once all issues have been resolved
Who should take this class?
New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.
Prerequisites
Written communication and typing skills; familiarity with telephone, email, and web-based communication tools.
How long is this course?
1 day
Registration and More Information
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